A user-friendly web portal is an invaluable part of your facility management software, ensuring easy and direct communication between tenants and building management – a key element in building tenant satisfaction.
The only problem is, how do you encourage your tenants to use the portal? When you’re used to picking up the phone and asking for something to be done, having to log in and fill out forms can seem overly burdensome. Remember the trauma of learning how to manage your smartphone calendar? Now, I bet you can’t imagine living without it.
Change is hard and promoting user adoption of your portal – even if it is ultimately easier and more efficient – can be a challenge. Here are 4 easy tips to help ease the transition and improve tenant portal adoption: